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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The hip-dac 3 features a true balanced circuit design, minimising signal distortion, resulting in a purer, more captivating sound for your headphones.
hip-dac 3
The legacy continues.
Meet the hip-dac 3 - a portable hi-res DAC/headphone amp, now in Titanium Shadow with more versatility.
Titanium shadow. Trendsetting innovations.
Now, their battery-powered portable hi-res DAC/headphone amp is adorned in the Titanium Shadow hue, exuding timeless elegance with a touch of modern sophistication. The transformation extends beyond aesthetics. The hip-dac 3’s sleek Aluminium case houses new features, tailored to elevate your audio experience.
Two USB-C ports simplify your cable management: one for audio and the other for charging. A switch on the underside activates iFi’s iEMatch technology, which is optimised for high-sensitivity headphones and earphones, making it especially beneficial for your in-ear monitors (IEMs).
Inside, the device boasts circuit enhancements, including new metal film capacitors for a better frequency response. Additionally, an updated version of iFi’s GMT circuitry, coupled with a new crystal oscillator, further reduces phase noise, delivering a purer sound to you.
Hip flask size. Magnum performance.
With its sleek, robust aluminium enclosure, the portable hip-dac 3 discreetly fits in a pocket or bag. It replaces the subpar DAC and amplifier in smartphones, tablets, PCs, and Macs. Just connect via USB-C, plug in your favourite headphones, and enjoy rich, dynamic sound.
iFi’s expertise with the Burr-Brown chipset ensures optimal performance. However, a superior DAC stage involves more than just the DAC chip. A crucial element is the XMOS chip for processing digital audio inputs. The hip-dac 3 features a 16-core XMOS microcontroller, programmed by iFi’s in-house team to optimise sound quality and ensure a perfect hi-res partnership with the Burr-Brown DAC.
hip-dac 3 your power-hungry headphone.
The hip-dac 3 features a true balanced circuit design, rare for its price range. This design minimises signal distortion, resulting in a purer, more captivating sound for your headphones.
The circuitry incorporates high-quality components, including a custom iFi OV op-amp, a low-noise power supply IC from Texas Instruments, and a premium analogue volume pot.
The amp stage can deliver up to 400mW into a 32-ohm headphone load, making it compatible with a wide range of headphones. Additionally, it efficiently drives high-impedance headphones with an output voltage of 6.3V into 600 ohms from the balanced output.
Tailored for your headphones and earphones
The amp stage has switchable gain, called PowerMatch, to ensure optimal power for the headphones you are using.
An underside switch engages iFi’s iEMatch technology, optimising output for high-sensitivity headphones, especially in-ear monitors (IEMs). It reduces hiss, enhances detail and dynamic range, and improves volume control range.
XBass is a user-selectable feature that boosts bass without muddying the midrange, ideal for your earphones and open-back headphones. It works in the analogue domain, avoiding alterations via DSP.
Play all your files, including MQA
Hi-res PCM and DXD audio data is supported at sample rates up to 384kHz, alongside DSD from 2.8MHz to 12.4MHz (DSD64, 128 and 256).
Full decoding of MQA – the hi-res streaming technology, as used by Tidal’s 'HiFi Plus' tier – is also supported, performing the full ‘three unfold’ decoding process (as opposed to just the final unfold in the manner of an MQA 'renderer').
Either side of the rotary volume control reside a pair of LEDs that change colour to indicate the format and sample rate of the incoming audio.
Get connected
The hip-dac 3’s USB-C input supports up to 32-bit/384kHz audio, compatible with USB 3.0 and 2.0. Its asynchronous design ensures jitter-free data transfer. A separate USB-C charging port allows use while charging, preserving a pure audio signal path.
The hip-dac 3 provides two outputs: a 3.5mm socket for single-ended headphones and a 4.4mm balanced output for those with balanced connectivity, leveraging the device’s differential amp design. The 3.5mm output utilises iFi’s S-Balanced circuitry, minimising crosstalk and distortion for single-ended connections.
The hip-dac 3’s 2,200mAh battery offers up to 12 hours of playtime, varying by volume and headphone power needs. It includes a USB-C OTG cable and a USB-A to USB-C cable.
Hip-case protects your hip-dac 3
The hip-dac series features a durable 102x70x14mm aluminium enclosure. For added protection and a suede-like touch. iFi's hip-case in Dove Grey faux suede is perfect. It fits all hip-dac models snugly without compromising function. Protect your hip-dac 3 with the hip-case.
Hi-Res True Native® playback of all music formats from MP3 to DSD256, PCM384 and DXD384.
The Burr-Brown True Native® chipset means file formats remain unchanged or ‘bit-perfect’. This means you are listening to music as the artist intended in the format in which it was recorded. At iFi we use Burr Brown extensively in our products having selected it for its natural-sounding ‘musicality’ and True Native architecture. Our experience with this IC means we know how to make the most of it.
The XMOS 16-Core chip processes the audio data received via the USB digital input. This new low-latency XMOS microcontroller has greatly enhanced processing power. Compared to the current generation of eight-core chips, this new 16-core IC delivers double the clock speed (2000MIPS) and four times the memory (512KB), as well as the latest SuperSpeed USB standard. iFi’s in-house digital development team has programmed the XMOS firmware to optimise sound quality and ensure a perfect partnership with the Burr-Brown DAC.
MQA (Master Quality Authenticated). MQA is an award-winning British technology that delivers the sound of the original master recording. The master MQA file is fully authenticated and is small enough to stream or download. The hip-dac2 adopts MQA technology to receive and decode MQA audio and provide master-level sound.
It is a superior method to the traditional single-ended circuit approach. Balanced circuits reduce noise and crosstalk. Less Interference – clearer sound. You normally find this set-up in products at the higher end of the price spectrum such as the Pro iCAN Signature but iFi is now using this across its range to produce the best quality audio for all their customers.
XBass is an analogue headphone spatialiser. It opens up your music to give you the feeling of spaciousness experienced at a live concert.
iFi’s exclusive S-Balanced® circuit delivers maximum performance from single-ended and balanced headphones alike.
