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Peter Tyson Warranty Information
All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
To experience the full impact of dramatic on-screen effects, bass definition and control are as important as extension.
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For power with accuracy, the Reference sub boasts two 500W Class D amps, each driving a 228mm (9 inch) long-throw, ultra-low distortion driver, connected back-to-back in the heavily braced, acoustically inert cabinet. Only a truly great subwoofer could do justice to Reference standards of home theatre, and it does.
THE REFERENCE: the standard by which others are judged, and to which they aspire.
The perfect reproduction of recorded sound is what KEF's legendary Reference Series has always stood for. And after 40 years of continuous development, the Reference has earned its name as the yardstick of high-end acoustic engineering.
If you're a perfectionist when it comes to enjoying movies or music, it's the one name that towers above the rest.
The Reference. It speaks for itself.
“A description was needed to convey the idea that every loudspeaker is subject to scrutiny at all stages of assembly, culminating in a final test comparison with a laboratory-maintained reference standard. So the method became the name: Reference.” - Laurie Fincham, Engineering Director 1968-1991
Benchmark Technology KEF has never been a 'me too'. We create. And we never stop learning.
The list of KEF patents and innovations is unequalled. Although the Uni-Q point source driver array is our most famous breakthrough, it's just one of many. There's the unique 'tangerine' segmented waveguide. Cleverly stiffened and optimised aluminium domes. Sophisticated vented tweeters. The ingenious use of new materials to boost motor performance and power handling. Constrained layer damping. Acoustic Compliance Enhancement. The brilliant Z-flex surround - these and many others are what account for the reputation of KEF's multi-award winning drivers.
No other manufacturer has done more to advance the state of the art - and no other range personifies KEF's passion for perfection more than The Reference.
A Class Apart With six models - two elegant three-way floorstanders, a formidable three-way bookshelf speaker, two three-way centre channels and an awesome 1000-watt sub - The Reference range combines benchmark high fidelity with complete multichannel versatility. And as you’d expect, they all exude the sense of sheer quality that comes from being hand built by KEF’s master technicians in Maidstone, Kent.
NB: 1 year warranty on subwoofer electronics
Uni-Q Driver Array At the heart of The Reference is a stunning new iteration of KEF’s landmark innovation: the Uni-Q point source MF/HF driver array. With a state-of-the-art 25mm (1in.) vented aluminium dome tweeter at the exact acoustic centre of a highly sophisticated 125mm (5in.) midrange driver, both act as a single source that floods the listening space evenly with a flawless natural soundfield, no matter where you sit. Capturing all the nuances of the human voice, whether whispered, spoken or sung, it sounds as if the person were right there with you in the room.
Bass Drivers Clean, rich and articulate bass grounds your enjoyment of stereo or multi-channel sound, and like everything else about The Reference, KEF’s new 165mm (6.5 inch) LF driver is in a class apart. With a massive vented magnet assembly and a large aluminium wire voice coil driving an exceptionally light, stiff and strong alloy cone, the dynamics and power handling are superb. Played loud or soft, in delicate passages or for full-on bass effects, the combination of advanced materials and clever engineering delivers deeply rewarding lows that blend seamlessly with Uni-Q’s immaculate midrange and treble response.
Composite Front Baffle The Reference drivers are set in a smooth, strikingly distinctive front baffle engineered to eliminate response anomalies caused by diffraction. Made from an exceptionally strong laminated aluminium/resin composite and secured via high-loss pads and high tensile bolts, it adds tremendous rigidity to the inert cabinet.
Flexible Port Technology The Reference has innovative adjustable ports for fine-tuning the bass output to your personal taste and the room characteristics. The flexible port technology pioneered for the multi-award winning LS50 is used to reduce midrange port resonance, with the flare and profile of each port calculated by computational fluid dynamics to avoid turbulent air noise that might colour the sound.
Crossover Design KEF engineers computer-modelled the ideal crossover networks before exhaustively auditioning every high grade component, individually and together, to select those with the lowest distortion and the smoothest response. Perfectionism takes time, but the difference is plain to hear. Nothing is overlooked - Reference crossovers are even mounted on separate boards and decoupled from the cabinet walls to minimise vibration and crosstalk.
Cabinet Design Finished by hand in pair-matched wood veneers to complement the composite front baffle, the shape and bracing geometry of the cabinets are computer-optimised to minimise secondary radiation from the cabinet walls and distortion from standing waves. With constrained layer damping to absorb residual vibrations, they’re engineered to eliminate any panel resonance, stray reflections or box colouration effects that would compromise the purity of the sound.
Plinths and Stands The Reference 3 and 5 are solidly grounded on a plinth and spike set developed with characteristic KEF attention to detail, with a spirit level built into the plinth and spike sets easily adjusted by neatly concealed screws. The bespoke stands for the Reference 1 have a discreet cable management channel to keep the cabling neatly out of sight. Provision is also made for bolting the speaker to the stand for maximum rigidity, and the upright has a vertical compartment which you can fill with your choice of inert material for greater stability and acoustic damping. The stands are finished in Satin Black.
