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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
Packed with the latest technology and features, this stylish projector boasts High Dynamic Range (HDR) and HLG compatibility, Full 3D and two HDMI 2.0 ports. Perfect for enjoying life-like big-screen entertainment in any living space.
Bright, True 4K UHD gaming and home entertainment projector
Immerse yourself in a world of Ultra HD gaming, live sports and TV shows. The UHD38x delivers impressive bright True 4K UHD quality images, lightning-fast input lag as low as 4.2ms and a high refresh rate of 240Hz - perfect for a competitive gaming advantage.
Packed with the latest technology and features, this stylish projector boasts High Dynamic Range (HDR) and HLG compatibility, Full 3D and two HDMI 2.0 ports. Perfect for enjoying life-like big-screen entertainment in any living space.
Features
• True 4K UHD resolution - HDR and HLG compatible
• Lights on viewing - 4000 lumens for use any time of day
• Lightning fast gaming projector - Delivers 1080p 240Hz with an ultra-low input lag of 4.2ms
• Full 3D compatible - Experience life-like big-screen entertainment
Big screen entertainment
Create and view images far larger than any TV with a projector. You can create a massive up to 300” image*. Perfect for recreating the immersive cinema experience in the comfort of your own home.
*Screen size depends on space available (wall size and distance) and ambient lighting conditions.
Lights on viewing
This all-round home entertainment projector combines high brightness and vivid colours for vibrant, true-to-life visuals in well-lit environments* - ideal for watching TV shows, sports and movies or gaming with family or friends any time of day.
*With no direct sunlight or lights directed on screen.
True 4K UHD Resolution
Ultra HD 4K resolution delivers sharper, life-like images and richer colours - allowing you to sit closer to the screen and enjoy a more immersive experience. Optoma's DLP projectors provide CTA (Consumer Technology Association) approved True 4K UHD resolution, capable of projecting 8.3 million on screen pixels. That's four times more detail than Full HD and twice as many from competing technology, which only delivers 4.1 million pixels.
HDR and HLG compatible
Capable of receiving and displaying both HDR10 and Hybrid Log Gamma (HLG) HDR content. This Optoma projector allows you to see far more detail and texture. Objects look more solid and lifelike and the extra detail creates a greater sense of depth.
Amazing colour
Watch your movies, TV shows and play games with stunning colours in any environment. Optoma projectors provide reliable performance suitable for any content and environment. Their home projectors are capable of reproducing the Rec.709 colour gamut, the international HDTV standard to guarantee accurate reproduction of cinematic colour exactly as the director intended. Or more saturated colours for a punchy looking image, great for gaming and animated movies.
Colour Management System (CMS)
Display accurate lifelike colours to best match your viewing environment. This unique feature provides you with the flexibility to fine-tune the colour settings for optimal precision.
ISF modes
This feature allows you to save your calibrated day and night mode settings for the highest possible viewing experience.
Dual HDMI inputs
Play games, stream videos and share photos on the big screen in the comfort of your own home. With dual HDMI inputs, you can easily connect to your games console, set-top box, laptop, PC, Blu-ray player or media streamer with a single cable. You can even turn it into a smart projector by connecting an HDMI dongle like the Google Chromecast™, Amazon Fire TV, Apple TV™ or Roku® stick.
Enhanced gaming mode
Enhanced gaming mode optimises your projector for maximum contrast and vivid colours to capture every detail. It also reduces input lag down to as little as {{ProjInput_Lag}}ms for lightning-fast response times.
Note: When this setting is enabled some settings will be disabled. Please refer to the user manual for more information.
240Hz smooth motion
Enjoy ultra-smooth fluid motion and reduced ghosting. A high refresh rate makes it easier to keep track of the action, giving you a better chance of hitting your target earlier. Ideal for fast action gaming.
Game mode
Game mode optimises your projector for maximum contrast and vivid colours to capture every detail - leaving you time to focus on winning.
See more
Get right inside the action with the most immersive experience possible – a huge screen up to 300in.* Far larger than the average TV, split-screen multiplayer games are more enjoyable to play on the big screen.
Integrated speaker
Complete your home entertainment experience with the convenience of a powerful built-in speaker for exceptional sound quality and an easy set up without the need for costly external speakers.
24p
Most movies are shot at 24 frames per second (fps). To preserve the purity of the original image, Optoma projectors can accept high definition sources at 24 fps to display movies exactly as the director intended.
USB-Power
Use the USB-A port to power an HDMI dongle, such as Google Chromecast.
Backlit remote
Optoma's backlit remotes are designed using subtle white LEDs to light up the buttons, making it to see and operate, especially in the dark.
Wall colour adjustment
Don’t have a white wall or a projector screen? No problem! With the “Wall Color” setting, you can alter the projected image based on the colour of your wall. With six options to chose from you can easily adjust for blackboard, light yellow, light green, light blue, pink and grey walls to get the most accurate colour gamut.
Four corner correction
Adjust the keystone in both the vertical and horizontal plane. You can individually warp each corner of the image to create a perfectly square image. Ideal for uneven walls or where projector placement is awkward and needs to be installed at an angle.
UHD38x
Display/image
Display technology
DLP™
Resolution
UHD (3840x2160)
Brightness
4,000 lumens
Contrast ratio
1,000,000:1
Native aspect ratio
16:9
Aspect ratio - compatible
4:3
Keystone correction - horizontal
+/-40°
Keystone correction - vertical
+/-40°
Horizontal scan rate
31 ~ 135Khz
Vertical scan rate
24 ~ 120Hz
Uniformity
80%
Screen size
0.84m ~ 7.62m (33" ~ 300") diagonal
Lamp info
Light source type
Lamp
Lamp watts
240
Lamp life hours (up to)
4000 (Bright), 15000 (Dynamic), 10000 (Eco)
Optical
Throw ratio
1.5:1 ~ 1.66:1
Projection distance (m)
1.21m - 9.9m
Zoom
1.1
Zoom type
Manual
Focal length (mm)
15.84 mm~17.42mm/0.624"~0.686"
Lens shift
Vertical +0%
Native offset
105%
Connectivity
Connections
Inputs: 2 x HDMI 2.0 Outputs: 1 x Audio 3.5mm, 1 x S/PDIF, 1 x USB-A power 1.5A Control: 1 x RS232, 1 x 12V trigger
