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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
Carbon Special is a new limited availability model that combines REL's latest engineering with cutting edge components from their reference line, all housed in a moderately sized chassis.
Carbon Special
REFERENCE PERFORMANCE, MODEST SIZE
Carbon Special is a new limited availability model that combines REL's latest engineering with cutting edge components from their reference line, all housed in a moderately sized chassis. It features REL's third-generation carbon fibre 12” driver with a new, bespoke CSP passive driver that delivers 50% longer stroke, powered by their 1,000 watt amplifier, itself guided by their CS PerfectFilter™. An all new cabinet with highly polished metal and carbon fibre touches appears only in this model.
Where previous special editions have used existing cabinets, drivers and filters, Carbon Special uses many elements developed solely for Carbon Special. They employed their newest BlackWidow 12”(350mm) carbon fibre driver, developed to deliver superior dynamic balance throughout the full range of its considerable 4”(100mm) of fore-and-aft stroke. It is better able to handle, smoothly and effortlessly, the massive power needed to deliver explosive dynamics. REL mated it with their NextGen 5 1,000 watt amplifier which has proven to be both a sonic wonder and utterly reliable. Directing all this is a CS PerfectFilter, a custom-designed variant of their latest evolution of filters that improves both ends of the spectrum. It delivers airy, delicate highs with greater reach into the nether regions within a soundstage, as well as truer, more powerful ultra-low bass delivery. If it sounds too good to be true, it almost is.
REL didn’t stop there. The cabinet extends deeper than previous mid-chassis designs to optimise performance for this new driver complement. And its looks are delivered in a refined, mature manner with subtle use of carbon fibre details sprinkled among chrome and polished stainless accents. They predict Carbon Special will become one of the highest demand ultra-high performance subwoofers of all time.
CS PerfectFilters
ELEVATING LOW BASS PERFORMANCE AND OVERALL CLARITY
Perfect is not a word REL throws around lightly but these latest filters are so good they require its use. Their PerfectFilters elevate the low bass performance to a new standard for a mid-chassis design, while subtle tweaks to its upper range performance allow for an airier, more transparent soundstage and improved clarity throughout the entire system’s performance. It is impossible to overstate its benefit to a fine audio system and all benefits that accrue to its musical performance go on to expand its merits in power theatre. A true two-for-one upgrade.
Sound Beyond Its Size
INSPIRED BY THE G/1 MK II
The key to Carbon Special’s amazing performance is its new BlackWidow 12”(350mm) forward firing active driver. Carbon fibre grabs the headlines with its ultra-lightweight and tough, resilient nature. Carbon fibre, while light, has excellent self-quieting properties that allow for far greater dynamics because the driver itself is so quiet. This generation 3 version features a much larger surround to better allow the explosiveness needed to set itself apart from the pack. The inner suspension was re-tuned to take advantage of this and the result, found only here and upcoming versions of the G-1 MK II is a 12” that hits like a heavyweight but reacts like a much smaller driver.
Now Hear This
NEXTGEN5 1000W DIGITAL AMPLIFIER
Power matters, and especially when their CS PerfectFilter demands more from the driver, additional power is crucial. This is why they placed the heart of their flagship No.25 amplifier into Carbon Special. At 1,000 watts, it has the current reserves to easily keep up with the demands placed upon it by even the most rigorous user. Carbon Special is capable of startling the listener, used in dual duty for both theatre and music its merits are immediately obvious in music which can lull the theatre aficionado into complacency, only to be yanked out of any sense of normalcy when a huge, unexpected transient explodes without warning. Think Pierce Brosnan’s 007 using plastique at work here.
Totally Stacked Performance
THE REL LINE ARRAY
REL’s signature gift to the art of sub bass performance is undoubtedly REL's Reference Line Arrays, wherein three units per side are stacked vertically. This arrangement was practically invented for subs with the deportment of Carbon Special. For those who always dreamed of owning a REL Reference Line Array but were denied it because of their size, your ship has arrived.
Without Wire’s Snarl
AIRSHIP™ WIRELESS CONNECTIVITY
Carbon Special works brilliantly with AirShip™, their state of the art wireless that transports sound invisibly with none of the compromises of conventional wireless. Available optionally, and at reasonable expense with Carbon Special. While most wireless compresses horribly, Airship uses military grade 5.8Ghz wireless with zero compression to send signals so pure and fast they sonically outperform hardwired using anything but the best cables. Not having to see a snarl of cables tangling up in one’s grand salon is itself a reward for you having worked so hard.
Specifications
TYPE
Closed box, front-firing active woofer
ACTIVE DRIVER SIZE & MATERIAL
12 in., 300mm long-throw, carbon fibre cone with inverted carbon fibre centre cap
