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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
No.31 is nothing less than a pure reference model, sculpted from the flanks of the remarkable No.32, but using a newly developed 12″ (350mm) all carbon fibre driver.
Related Products
NO.31
No.31 is nothing less than a pure reference model, sculpted from the flanks of the remarkable No.32, but using a newly developed 12″ (350mm) all carbon fibre driver. Every facet of No.31 has been comprehensively upgraded and refined from its predecessor. No.31 delivers the classic Reference filter used in No.32, the same dual parametric filters, a driver that handles three times the power to deliver a truly thrilling experience.
When Only the Best Will Do - (BUT YOU’VE RUN OUT OF ROOM)
No.31 exists to satisfy the needs of those who crave the finest yet have space limitations. Whilst some can afford REL's flagship No.32 model, it is larger and deeper than some rooms can accommodate. How can you best deliver No.32’s sound quality, build quality, and thoughtful features with a more compact footprint? Enter No.31.
Perfection Repeated
No.31 matches No.32’s design stroke for stroke, yet somehow it manages to look more svelte, crouching closer to the floor—almost feline in its grace. The elegant plated handles inset into an ellipse is retained, as is the string grille that permits vast amounts of air to explode into your room without creating noise like cloth grilles can. No.31 features the curvilinear radius to the sidewalls that define both its performance and its character. But the reduction in visual and actual three-dimensional physical mass is remarkable. No.31: when the best must be delivered in a smaller space.
Arrayed for Battle
No.31 permits the same vertically stacked line array as the ultimate No.32. It delivers transformative performance that no competitor has been able to. For those who have been seeking the ultimate musical and theatre experience, Line Arrays unlock the final dimension of system reproduction. Audiophiles have chased three-dimensional sound for years, yet they have missed the simple fact that the height—not the depth—of image is the missing link. By creating products that are designed to be stacked 3 (or in exceptionally tall rooms, 5) units high while retaining individual crossover and gain control of each subwoofer in the array, REL has created a masterpiece that finally delivers what the most experienced audiophiles have been chasing for the past 40 years.
Amplified Perfection
No.32’s 1,000 watt amplifier also lives inside No.31, only limited to 900 watts to ensure the perfect complement to the 12” bass engine within No.31. This allows the maximum dynamics to be delivered while ensuring a long, cheerful life for both components. Here too, the LimitLess Limiter™, which permits the amplifier to tiptoe right up to its limit without audible compression is part of the magic, conveys a rhythmically effortless quality. Also, its dual parametric filters allow precise micro-tuning; the deepest bass is slightly reinforced, while the upper ranges of bass can be gently trimmed to ensure a brilliantly rendered transition from bass to the main speaker. The electronic design of the reference range is itself artistry.
Drive This
The incredible excursion of the 12” pure carbon fibre driver allows it to play as loud as its larger stablemate. Yet, the No.31 possesses the tactility, nimbleness, and attack that only the greatest subwoofers have ever been able to deliver. Also, its sonic signature works in modestly-scaled rooms and with a vast range of fine speakers. The driver is accelerated by a specially wound 3” voice coil driven by a 13-pound magnetic structure; even near its limits, the voice coil remains solidly inside the gap. It is this visceral power, coupled with great delicacy and nuance, that is No.31’s signature.
Total Control
Take control of your No.31 by grasping the REL Reference Remote Control. Immediately, you will be struck by the perfect fit in your palm, the result of careful thought and numerous generations of trial-and-error fittings during prototype development. The second reaction to it is the awareness of its mass, which conveys its quality, permanence, and immutability. It tells you, “I am a thing of substance, of quality. Pay attention, what you do next matters.” If you have owned a REL in the past (and fully 90% of Rel Reference owners are), all the familiar controls are right at hand, exactly where you’d want them. High (or low if using active speakers) level gain sits comfortably to the right side, the crossover rests in the middle, and .1/LFE gain is off to the left.
Below are three lovely metal toggle switches handle the critical setup functions. The remote’s on/off switch is at the bottom. It is both as out of the way as possible and remains on once turned on and in use during setup without being accidentally turned off. In the middle sits the phase control. This is used only initially to determine the correct 0 or 180 degrees of phase. Additionally, the top access to the Dual Parametric EQ-marked with A and B—permits the flattest, deepest bass and, at the other end of the bass frequencies, the fine-tuning of crossover behaviour. This gives you the perfect blending of subwoofer to main speakers and any vestiges of room-generated boom and resonance can be gently trimmed away.
REL’s Reference Remote reminds you of the perfect butler—always immaculate, indispensable when called upon, then quietly set aside until a future time when perhaps additions or further improvements to one’s system further require its services.
No.31
Specifications
TYPE
Closed box, front-firing driver
ACTIVE DRIVER SIZE & MATERIAL
12 in. (300mm), 2.5 in. (96.5mm) long throw, carbon fibre cone with inverted carbon fibre centre cap
PASSIVE RADIATOR SIZE & MATERIAL
N/A
LOW FREQUENCY EXTENTION
17Hz at -6 dB
INPUT CONNECTORS
High Level Neutrik Speakon, Low Level stereo RCA and XLR, LFE RCA, LFE XLR
OUTPUT CONNECTORS
High Level Neutrik Speakon, LFE XLR, Line XLR
POWER OUTPUT
900 watts (RMS)
AMPLIFIER TYPE
Class D
WIRELESS CAPABILITY
Yes - REL Airship II system [required] sold separately
