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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
All in one Clean Station effectively empties the dustbin for maximum hygiene. The Bespoke Jet™ Complete Extra vacuum is powerful, light and efficient cordless stick vacuum with extreme suction power of up to 210W.
• All in one Clean Station effectively empties the dustbin for maximum hygiene
• Powerful, light and efficient cordless stick vacuum with extreme suction power of up to 210W
• Plenty of power with a long lasting removable battery with up to 1 hour run time
• Multi layered Filtration System traps 99.999% of dust 4 to boost your air quality
Clean and Charge all-in-one
Simply place your vacuum cleaner on the All-in-one Clean Station to easily and hygienically empty the dustbin, while also charging the battery.
99.999% Multi-layered Filtration System
Want to make the air in your home as hygienically clean as your floors? The 99.999% Multi-layered Filtration system traps 99.999% of dust* to boost your air quality.
More Advanced Cleaning Performance
Looking for a deep clean? Samsung have got it covered. The Digital Inverter Motor generates suction power of up to 210W, ** while the aerodynamic design of the air system optimises the air flow. A multi-cyclonic air filtration also efficiently traps fine dust particles.
* Tested internally based on IEC 62885-2, CL.5.11 using the Jet mode. Results may vary depending on actual usage. ** Suction tested based on the IEC62885-2 Cl. 5.8 standard, tested at the inlet of the non-motorized tool, using Jet mode. Based on internal tests.
Optimal cleaning performance - More Advanced Cleaning
If you’re after a deep clean then this is a perfect pick. Suction power of up to 210W*, generated by the Digital Inverter Motor an aerodynamic design of the air system, which optimises air flow and the multi-cyclonic air filtration efficiently traps fine dust particles so you whizz into a spotless home.
Store, charge & auto dispose - All-in-one Clean Station
Keeping your home clean is simple with the All-in-one Clean Station. It does all the hard work, effectively* emptying the dustbin using “Air Pulse” technology and trapping 99.999% of fine dust** for maximum hygiene, while recharging the battery at the same time.
* Results may vary depending on individual use. Dust and hair stuck inside the grille may not be removed with a single cycle. ** Tested internally based on IEC 62885-2, CL.5.11. Results may vary depending on actual usage. Refers to particles in the size range of 0.5 to 4.2µm. *** Based on testing by the FITI Testing and Research Institute, in accordance with the reference standard KS K 0693:2016. Deactivates 99.9% of Staphylococcus aureus, Pneumococcus, Escherichia coli and Bacillus pyocyaneus bacteria, results may vary depending on the actual usage conditions.
* Suction tested based on the IEC62885-2 Cl. 5.8 standard, tested at the inlet of the non-motorised tool, using Jet mode. Based on internal tests.
Non-stop for an hour* - Removable and longer-lasting Battery
With up to 1 hour* of runtime, there's plenty of power to vacuum the whole house in one go. It's all thanks to the long-lasting, removable battery, which can be swapped over with a spare, giving you up to 2 hours to get your home spotless. Using Samsung's unique technology, the battery retains 70% of its original performance up to 500 cycles***.
* The stated run time applies to the minimum power level with a non-motorised tool attached. Results may vary depending on actual usage ** An extra battery will be sold separately as an accessory. *** Maintains 70% capacity after 5 years of use at 100 cycles/year, based on the battery package capacity (2200mA). 1 cycle: Full discharge after full charge.(100% ~ 0%). Results may vary depending on usage. Based on internal testing.
Room to breathe - 99.999% Multi-layered Filtration System
You spend ages getting rid of the dust from your floors, only for it to escape from your vacuum into the air. Not anymore. The 99.999% Multi-layered Filtration system traps 99.999% of dust*, while the Jet Cyclone catches fine dust** particles like pollen and mould. It means you can make the air in your home as hygienically clean as your floors.
Lightweight design for easy cleaning
Clean your home effortlessly with easy control and movement. A lightweight vacuum cleaner design ensures maximum usability and reduces the strain on your wrist. As the handheld body weighs just 1.44kg making it 13% lighter*, cleaning your home with a Samsung vacuum cleaner means you get a deep clean.
Supercharged suction - Digital Inverter Motor
Pick up everything from spilt cereal to stubborn pet hair in seconds, thanks to a powerful Digital Invertor Motor making for a super light, yet powerful vacuum. With the improved stator, rotor and 3D fan, it's now 47%* lighter, delivering up to 210W** of suction.
A whirlwind clean - Jet Cyclone
Say goodbye to unreachable dust with the extreme suction power of Samsung's Jet Cyclone. With an optimal air path reducing air resistance around the dustbin and 27 air inlets minimising the loss of suction, you can now breathe easy, knowing your vacuum will deliver consistent performance in any room.
Vacuum Dustbin: Easy to empty & clean - Washable Dustbin*
No bags, no mess, no hassle – simply empty the dustbin hygienically and with ease. The whole 0.5L dustbin is fully washable, just rinse it with water to keep it clean, hygienic and in perfect working order.
* After cleaning, dry the fine dust filter completely for more than 24 hours in the shade before use.
Mop hard floors with dual wet pads - Spray Spinning Sweeper*
Clean hard floors easily with a Spray Spinning Sweeper. Dual pads spin at 260rpm for 100 minutes** and are larger and heavier***. You can manually spray more water with an easy to maintain 150ml water tank. And reusable anti-bacterial micro fibre pads**** or disposable wet cloths clean hygienically.
*Sold separately. ** The stated run time applies to “Wet” mode when the Spray Spinning Sweeper is attached. *** Based on a comparison of the BESOKE Jet model with a conventional Spinning Sweeper: Brush weight = 1.4kg (with a full water tank) vs. 1.02kg. Pad size = 170π vs. 150π. **** Based on testing by the Korea Analysis Test Researcher, in accordance with the reference standard AATCC-100. Deactivates 99.9% of Staphylococcus aureus and Escherichia coli bacteria. This function in not supported in the USA and Canada and the results may vary depending on the actual usage conditions.
Powerfully cleans dusts on carpets and hard floors - Jet Dual Brush
Enjoy outstanding cleaning on all floor types. The Jet Dual Brush’s soft roller helps pick up large dust* on hard floors. Nylon and rubber bristles improve carpet cleaning, especially as it rotates at 4,000rpm**. A 180° swivel head easily changes direction and the drum detaches with one click.
* Refers to dust particles smaller than 5.5mm.** Based on internal testing using Min, Mid, Max and Jet modes. Results may vary depending on individual use.
Easy cleaning for hard floors - Slim Action Brush*
Pick up fine dust on hard floors and in crevices using its compact yet efficient Slim Action Brush. Its design is slimmer and lighter* making it easy to handle and move around your furniture.
* Sold separately. * Compared with the Samsung Jet 90 Soft Action Brush.
Stay in control - LCD Digital Display
Manually check everything is ready to go. You'll see what you need at a glance from the LCD digital display. Check which suction level you're using, how much charge you have*, and even get troubleshooting alerts.
* The displayed time may differ from the actual usage time and is continuously updated every second. The usage time may shorten based on the number of uses.
Light & ergonomic for effortless cleaning - Telescopic Pipe
No more crouching or craning when you’re vacuuming. We've got your back with this adjustable, telescopic pipe. There are three different sizes, so you can extend or lower the stick to make it comfortable for your height. Plus, those hard-to-reach nooks and crannies won’t be a problem anymore.
All-in-one storage - Accessory Cradle
Keeping all your handy attachments in one place is simple thanks to the Accessory Cradle. Pop your brushes, filters and even charge a spare battery* in this storage device included with your Samsung cordless vacuum.
* Brushes, accessories, and product colours may vary depending on the product specification.
