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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
The Solitaire P-SE is based on the Solitaire P, which in itself was a new and ground-breaking development, incorporating a highly refined application of the magnetostatic principle.
The Solitaire P-SE headphones
The Solitaire P-SE is based on the Solitaire P, which in itself was a new and ground-breaking development, incorporating a highly refined application of the magnetostatic principle. Like all our headphones the Solitaire P-SE is of uncompromising design, since it was conceived with a single aim in mind: music reproduction in perfection.
From the TPM 2500 converter system to the headband connections every single component and sub-assembly is manufactured to the tightest possible tolerances using precision tools. The headphones’ construction employs various plastics with differing characteristics, selected according to function and specific application: the cups exhibit very high internal damping, the yokes and headband attachments are mechanically strong and extremely robust. The surfaces are finished in special top-quality lacquers developed for aviation applications. The sophisticated design of the TPM 2500, in conjunction with the magnet arrangement, the sound duct and the diaphragm, linearises the sound field and the radiation characteristics. Music is reproduced in its purest form: the Solitaire P-SE shows the music for what it is. Natural, totally faithful reproduction is the first commandment of all T+A devices.
Construction and Material
Many planar-magnetic headphones share the problems of low efficiency, very low impedance and considerable weight, and we were determined from the outset to avoid these drawbacks in our design. A crucial factor in this purpose was the adoption of a new approach to problem solving. We invested considerable effort in the design, and insisted on the use of the finest available materials. The headphones incorporate several close-tolerance sub-assemblies which fit together snugly; they can only be manufactured using precision tools to ensure that they meet our requirements for tolerances in the hundredths of a millimetre. The net result is consistently perfect fits. The ear cushions and head band are hand-made, and manufactured for us by a specialist company here in Germany. They consist of allergen-free synthetic leather and velours, and are specially selected to suit the specification of the Solitaire P-SE. Right at the development stage we laid the foundation for a very enjoyable wearing experience; contact with the skin is pleasant even when the headphones are worn for long periods.
Headphone Cable
In the pursuit of optimum sound the quality of the connecting cables is a crucial link in the chain. Ours are of symmetrical construction, with very low inductivity and capacitance, and designed with the optimum impedance. They consist of ultra-pure copper (OFC) conductors with a carefully defined silver layer. The four signal conductors are embedded in cotton threads, and permanently wrapped in a silver-plated woven shield. This construction isolates electro-magnetic influences, and damps mechanical resonances. The connectors are of the highest quality. The headphones themselves are fitted with special 3.5mm barrel connectors, which – like the sockets at the headphone end – are finely gold-plated, and exhibit zero transfer resistance. The entire cable harness, including connectors and splitters, is encased and sheathed in a single manufacturing process, resulting in an extremely robust, durable cable which remains very flexible The cable insulators consist of high-quality Hytrel® and TPE; these elastomers are free of PVC and latex, and are manufactured without the addition of toxic softening agents. Two cable sets are supplied with the headphones as standard: one with a 6.3 mm barrel connector, and the second with a symmetrical 4.4 mm Pentaconn connector which offers optimum transfer resistance for the best possible sound quality. As an option, a lead terminating in a four-pin XLR connector can be supplied instead of the 4.4mm Pentaconn cable set.
Transducer
The Solitaire P-SE is driven by our in-house transducer TPM 2500. The TPM 2500 is a derivative of our flagship transducer TPM 3100, both are developed and handmade in Herford. The high-performance neodymium magnets of the TPM 2500 are made with an accurately calculated segment shape as well as being precisely matched in length to suit the oval outline of the diaphragm; this ensures that the magnetic field lines generated have a homogeneous course, and that no air turbulence occurs; the airflow remains laminar at all times. The precise design of the retaining rings and the magnet mount maintains the diaphragm’s position accurately in the linear part of the magnetic field, ensuring that it is able to generate high sound pressures without distortion and with an enormous dynamic range, virtually devoid of inertia. This design also eliminates the need for opposed magnet systems, helping to keep the headphones’ weight low. The diaphragm is able to vibrate freely in the direction of the ear cushions, since there is no acoustic hindrance between the transducer diaphragm and the ear. The diaphragm of the TPM 2500 itself consists of a special ultra-thin – and therefore ultra-lightweight – film material, coated with an accurately routed and calculated conductor array whose impedance is around 45 Ohm.
The open construction of the Solitaire P-SE avoids the resonance problems of closed systems, and allows the diaphragm to vibrate unimpeded; the music signal is maintained in its full, unadulterated form.
Solitaire P-SE
Transducer principle
Planar-magnetostatic
Impedance
45 Ohms
Frequency response
8 Hz - 45 kHz
Distortion
< 0,015 % @ 100 dB
Maximum sound pressure level
> 130 dB
Transducer size
elliptic 110 x 80 mm
Type of construction
Open, over ear
Connectivity
Wired transmission, un-balanced 6.35 mm, balanced 4.4 mm Pentaconn or XLR-4-Pin
Material
Thermo plastic, steel, allergen-free synthetic leather and velour
