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All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
per order £20.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
per order £15.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
This analogue turntable, which supports MC balanced output, features a hybrid chassis that combines synthetic marble, washi paper and MDF materials along with a 9-inch S-shaped universal arm that utilises a knife-edge bearing.
Belt-drive turntable
An Authentic Belt Drive Analogue Turntable with XLR Balanced Output
This analogue turntable, which supports MC balanced output, features a hybrid chassis that combines synthetic marble, washi paper and MDF materials along with a 9-inch S-shaped universal arm that utilises a knife-edge bearing.
Turntables are the stages for drawing out the passion of the artists and the magic of their engineers that have been infused into records. With jet black synthetic marble and MDF finished in piano black, the TN-5BB is a truly worthy stage that achieves both functional suppression of unwanted vibrations as well a stately and modern design.
Using the built-in XLR jacks to team up with a phono amplifier that supports balanced connection, the slightest signals transmitted by the cartridge can be re-created with even greater intensity.
The knife-edge tone arm, which is an SAEC×TEAC collaboration, is another component that further enhances this musical stage. The 20mm thick acrylic platter is driven by our original Platter Rotation Sensing Servo System (PRS3).
Are you ready to experience the sound the artists and engineers really wanted you to hear?
Key Features
Rotation speeds of 33-⅓, 45 and 78 RPM supported
Platter Rotation Sensing Servo System (PRS3)
Static-balanced knife-edge-bearing tone arm
VTA adjustment (tone arm height adjustment) function (+6 mm)
Cabinet weight of 10.6 kg
Platter weight of 1.7 kg (20mm-thick acrylic)
Anti-skating function
Powered arm lifter
Non-contact detection automatic arm lift function (can be turned on/off)
XLR balanced output connectors
Unbalanced RCA output connectors
GND connector
Height-adjustable machined aluminium feet at four points
Acrylic dust cover
Cast aluminium head shell (lead wire) included
Supports cartridge weights of 15–23 g (including head-shell)
RCA and ground cables included
L wrench for arm lifter height adjustment
L wrench for VTA adjustment
Cartridge alignment gauge
Hybrid chassis with multi-material makeup suppresses unwanted vibrations
The chassis has a multilayer structure combining a heavy 36mm MDF baseplate with high internal loss and a 12mm synthetic marble with outstanding rigidity. (The weight of the cabinet is 8.8kg.) Great feedback resistance has been realised with this excellent rigidity and vibration suppression. The tone arm and platter are mounted on the synthetic marble top plate while the motor, which causes vibration, is mounted to the MDF base plate. These separate structures using these materials as dampers isolate the tone arm and motor from each other. An overall structure with outstanding stillness has been realised that reduces the transmission of vibrations from the motor to the tone arm.
Based on their experience using Japanese washi paper turntable sheets and after repeated listening tests; they determined that the appropriate thickness, washi paper is the best material to use as a washer between the synthetic marble and the MDF for achieving optimal sound balance. By using washi rather than rubber or metal, the original vitality of the sound can be drawn out when records are played back.
PRS3 belt drive structure supports accurate and stable platter rotation
Ideally, once started, platter rotation would continue by its own weight and inertia, but this is impossible, of course. The TN-5BB uses the belt drive method with a flat belt that transmits the power of the DC motor to the outer circumference of the platter. An optical sensor in the bottom of the platter detects the platter rotation speed, and an automatic rotation adjustment mechanism applies a servo to the motor in response. This Platter Rotation Sensing Servo System (PRS3) realises high rotation precision that would be difficult to achieve with just inertia and a motor. Supporting three speeds, 33-⅓, 45 and 78 rpm, this turntable can play back old records as well as 78rpm records with high audio quality.
20mm thick acrylic platter
Acrylic with excellent levelness and internal loss is used for the platter. The 20mm-thick acrylic has 1.7kg weight and realises high inertial momentum. The polyvinyl material used in records easily takes on negative electrical charges. Acrylic has this same property, but these materials are relatively close in triboelectric series*. This provides the advantage of making electrification difficult even if they directly rub against each other. Records can be placed directly on the platter without using a turntable sheet, allowing enjoyment of their clear sound.
*A triboelectric series is a list of materials ordered according to the ease that they develop positive and negative charges. Materials that are close in a triboelectric series do not easily develop electric charges even when directly rubbing together. In contrast, they develop charges more easily the farther they are from each other.
Reliable tracking realised with knife-edge tone arm that is an SAEC x TEAC collaboration
This knife-edge tone arm was created in collaboration with SAEC, a Japanese brand with 40 years of tonearm design experience. Using a stainless-steel knife-edge bearing for the vertical movable part, Teac have realised record groove tracking that is highly sensitive and reliable. Furthermore, for the lateral movable part, a conventional structure that has a ball bearing at one point for support has been replaced with a structure that uses Japanese-made high-precision ball bearings at two points for support. The height of the tone arm base can be adjusted. The Vertical Tracking Angle (VTA) can be adjusted in a 6mm range and optimised for cartridges of various heights. The tone arm geometry adheres to the Baerwald alignment recommended by the IEC.
Automatic arm lifting when playback ends
Using a powered arm lifter enables raising and lowering the arm with a single button and also employs a function that automatically lifts the arm by a contact-less optical sensor after playback ends. The automatic arm lifting function can be canceled when playing records that do not conform to standards.
Arm lead wire uses PC-Triple C material made by SAEC
Lead wire that uses PC-Triple C conductor made by SAEC is employed for the wiring inside the tone arm. With outstanding conductive performance, this conductor transmits even weak signals from analogue records.
PC-Triple C
PC-Triple C realises outstanding conductor performance using unique continuous forge extrusion technologies developed by FCM Co., Ltd. (an affiliate of Furukawa Electric Co., Ltd.). Crystal grain boundaries that obstruct signal transmission are reduced as much as possible, and crystals are linked in the lengthwise direction.
Turntable (platter)
Drive system
Rotation-detection-type high-precision control belt drive
Motor
DC motor
Rotation speed
33 1/3 rpm, 45 rpm, 78 rpm
Wow and flutter
0.1% or less
Turntable (platter)
Acrylic, 30cm diameter
Cartridge
Type
MM
Output voltage
5.5 mV (1 kHz, 5 cm/s)
Tracking force
1.8 g
Cartridge weight
7.2 g
Included head-shell weight
10 g (including screws, nuts and wires)
Replacement record stylus model
Ortofon 2M Red
Tone arm
Arm type
Static-balanced S-shaped tone arm
Effective arm length
223 mm
Suitable cartridge weight
4.0–13 g (14–23 g including head-shell)
Overhang
18 mm
Arm height adjustment range
about 6 mm
General
Power
AC Adapter
Input: AC 100V-AC 240V 50/60Hz
Output: DC 12.0V, 1.0A, 12.0W max
Power Consumption
< 2.0W (0.3W at Standby)
Weight
Approx. 10.5kg
Dimensions (W × H × D) (including protrusions)
With dust cover closed: 450 × 148 × 351 mm (177 x 58.3 x 138.2 in)
With dust cover open: 450 × 420 × 410 mm (177 x 165.4 x 161.4 in)
With dust cover removed: 450 × 135 × 351 mm (177 x 53.1 x 138.2 in)
(when arm holder at highest position)
